Refund policy
At Sobella, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, contact us at hello@sobella.store with your order number and reason for return.
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed within 5-7 business days to your original payment method.
Non-Returnable Items
- Digital products and downloads
- Items marked as final sale
- Items damaged due to misuse
Exchanges We only replace items if they are defective or damaged upon arrival. Contact us at hello@sobella.store within 7 days of receiving your order.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Questions? Email us at hello@sobella.store — we respond within 1-2 business days.